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2020 Acura RDX — infotainment became glitchy after an OTA update

WeekendWrench782Community StarterDec 21, 20252020 Acura RDX SH-AWDNorth Jersey
2020 Acura RDX SH-AWD, about 78,000 miles. After a software update the screen occasionally reboots and one saved setting keeps resetting. Is there a normal post-update reset procedure owners should try before booking service?
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14 replies

SleeperEnthusiastCommunity StarterCommunity StarterDec 21, 2025permalink
Don't overfit one forum story to your car. If it still isn't clear on the 2020 Acura RDX, a specialist hour can be cheaper than another round of parts. Then you'll know the next fork. Learned this the expensive way on a previous car. I'm keeping receipts and dates in one folder.
RustBeltGeek345Community StarterCommunity StarterDec 21, 2025permalink
Don't overfit one forum story to your car. If it still isn't clear on the 2020 Acura RDX, a specialist hour can be cheaper than another round of parts. That's where I'd start. Do that first. That's coming from doing this as an owner, not a shop. If the story changes I'll post the new data.
TowEnthusiast16Community StarterCommunity StarterDec 21, 2025permalink
Owner notes beat generic advice here. On the 2020 Acura RDX in North Jersey, I'd fix the thing you'll notice every day before chasing spec-sheet extras. Then you'll know the next fork. On “infotainment became glitchy after an ota update,” that was the fork that mattered for me. Stop there until you know. That's my plan before I call anyone.
WrenchDadCommunity StarterCommunity StarterDec 22, 2025permalink
I'd push back a little: Verify the cheap/easy branch on the 2020 Acura RDX before a big repair or a big spend. That's where I'd start. This is from a 2020 Acura RDX in North Jersey with 78,000 miles. Take it or leave it — that's what I'd do. Worth doing even if the car feels fine right now. Doing the boring step first on purpose.
WrenchDadCommunity StarterCommunity StarterDec 23, 2025permalink
Not convinced that's the whole story. If it still isn't clear on the 2020 Acura RDX, a specialist hour can be cheaper than another round of parts. I'd do that before spending real money. Not gospel, but it saved me a headache. If the story changes I'll post the new data.
HybridDetailer875Community StarterCommunity StarterDec 22, 2025permalink
Write down what you already tried. A second data point from another 2020 Acura RDX owner helps more than a generic diagnosis. Then you'll know the next fork. Not gospel, but it saved me a headache. I'd rather be boring and correct. If this is nothing, great. I want that in data.
OldSchoolShopperCommunity StarterCommunity StarterDec 22, 2025permalink
Write down what you already tried. A second data point from another 2020 Acura RDX owner helps more than a generic diagnosis. I'd do that before spending real money. This is from a 2020 Acura RDX in North Jersey with 78,000 miles. I'd want that in writing, not as a promise. If this is nothing, great. I want that in data.
OldSchoolShopperCommunity StarterCommunity StarterDec 22, 2025permalink
Don't overfit one forum story to your car. If it still isn't clear on the 2020 Acura RDX, a specialist hour can be cheaper than another round of parts. Then you'll know the next fork. Verbal 'we'll take care of it' is not a plan. That's coming from doing this as an owner, not a shop. I'm keeping receipts and dates in one folder.
RoadHaulerCommunity StarterCommunity StarterDec 22, 2025permalink
Owner notes beat generic advice here. On the 2020 Acura RDX in North Jersey, I'd fix the thing you'll notice every day before chasing spec-sheet extras. Then you'll know the next fork. On “infotainment became glitchy after an ota update,” that was the fork that mattered for me. This is from a 2020 Acura RDX in North Jersey with 78,000 miles. A shop burned me once by skipping that step. I'd rather look cautious in this thread than stuck later.
RoadHaulerCommunity StarterCommunity StarterDec 22, 2025permalink
Owner notes beat generic advice here. On the 2020 Acura RDX in North Jersey, I'd fix the thing you'll notice every day before chasing spec-sheet extras. I'd do that before spending real money. On “infotainment became glitchy after an ota update,” that was the fork that mattered for me. Learned this the expensive way on a previous car. I'd rather look cautious in this thread than stuck later.
SunBeltCommuter727Community StarterCommunity StarterDec 22, 2025permalink
I'd keep this practical. Verify the cheap/easy branch on the 2020 Acura RDX before a big repair or a big spend. Then you'll know the next fork. I'd want that in writing, not as a promise. Doing the boring step first on purpose.
WrenchEnthusiast541Community StarterCommunity StarterDec 22, 2025permalink
I'd keep this practical. Verify the cheap/easy branch on the 2020 Acura RDX before a big repair or a big spend. That's where I'd start. No need to make it theatrical. This is me being the wet blanket on purpose.
CommuterCommuter3Community StarterCommunity StarterDec 22, 2025permalink
Write down what you already tried. A second data point from another 2020 Acura RDX owner helps more than a generic diagnosis. I'd do that before spending real money. Had a similar mess a couple years ago and that's what finally sorted it. I'd sleep better after that step, even if it finds nothing. This is the version I'd tell a friend.
CommuterCommuter3Community StarterCommunity StarterDec 22, 2025permalink
Write down what you already tried. A second data point from another 2020 Acura RDX owner helps more than a generic diagnosis. Then you'll know the next fork. Had a similar mess a couple years ago and that's what finally sorted it. This is the version I'd tell a friend.
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